Customer Service Export Coordinator
About The Position
The Customer Service Export Coordinator serves as the primary point of contact for domestic and international customers, managing order requests, shipment coordination, and logistics-related inquiries from initial request through final delivery. The role combines customer service responsibilities with export logistics and compliance support, ensuring customers receive timely, accurate information while maintaining adherence to international shipping regulations and documentation requirements. This position supports customers across North America, Latin America, Europe, Asia, and other global markets, working closely with shipping, sales, production, regulatory, and logistics teams to coordinate customer requests, process orders, and facilitate domestic and international shipments.
Requirements
- Experience in international logistics, export coordination, or supply chain operations.
- Strong working knowledge of export documentation and customs compliance requirements.
- Hands-on experience with ERP systems.
- Experience with Transportation Management Systems (TMS).
- Ability to manage multiple shipments simultaneously in a fast-paced, email-heavy environment.
- Strong communication skills with the ability to coordinate effectively across sales, production, and external logistics partners.
- High attention to detail with strong organizational skills.
- Proactive approach to identifying and resolving shipment issues.
Nice To Haves
- Experience supporting customers across multiple global regions such as North America, Latin America, Europe, and Asia.
- Experience working with freight forwarders, customs brokers, carriers, and trucking partners.
- Familiarity with technical product documentation, certifications, and compliance-related documentation.
- Comfort using internal databases and collaboration tools such as SharePoint.
Responsibilities
- Serve as the main point of contact for customer inquiries received via email and phone, providing timely and professional support for both domestic and international customers.
- Process incoming customer order requests with a high degree of accuracy and provide prompt order confirmations.
- Facilitate clear communication between customers and internal departments to ensure requests reach the appropriate subject matter experts.
- Respond to customer inquiries regarding product information, shipping status, documentation, and order-related concerns.
- Track, prioritize, and follow up on customer requests to ensure timely resolution and high service levels.
- Provide shipment updates, confirmations, and proactive communication regarding order status and delivery schedules.
- Coordinate customer requests for product documentation, including technical information, certifications, and compliance-related documents.
- Ensure customer inquiries are routed to the appropriate internal resources and monitor progress through to resolution.
- Utilize internal systems, databases, and SharePoint resources to locate information and support customer needs.
- Serve as the primary contact for international shipment status, export documentation, and logistics-related inquiries.
- Assist with preparing, consolidating, and coordinating export orders to meet customer and regulatory requirements.
- Prepare and manage export documentation, including commercial invoices, bills of lading, certificates of origin, and other country-specific shipping documents.
- Coordinate export compliance activities in partnership with production and other internal stakeholders.
- Manage import documentation and support compliance with customs and international trade regulations.
- Liaise with freight forwarders, customs brokers, carriers, and trucking partners to support international shipments.
- Obtain shipping quotations and respond to freight and transit-related inquiries from customers and internal teams.
- Coordinate full truckload, containerized, and other domestic and international shipments.
- Book transportation and monitor shipments from origin through final delivery, ensuring on-time performance whenever possible.
- Address shipping delays, documentation issues, and transportation challenges, escalating as needed to resolve problems quickly.
- Communicate shipment updates, load dates, departure confirmations, and delivery updates to customers and internal stakeholders.
Benefits
- Company Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
