Spanish Bilingual Customer Service Expert

Teleperformance • TPCA HA Alberta, ON

1d • CA$16 - CA$20 • Remote

About The Position

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills. Progressive work environment- If you have skills to prove we have all ladders for you to grow. Flexible - We believe in results. Innovative - All ideas matter. Inclusive - Everyone is Included and everyone wins.

The position requires candidates to answer inquiries, provide troubleshooting steps, and assist in setting up warranty claims. The individual in this position must possess strong customer service and troubleshooting skill and have at least general knowledge of gaming systems. In addition, they will be responsible for achieving performance metrics, accepting coaching, and improving their personal performance as instructed.

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Requirements

• Minimum of 6 Months relatable customer service experience
• Must be fluent in written grammar and spelling and able to communicate in the business writing style in the language(s) hired for
• Must be fluent in professional verbal communication in the language(s) hired for
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• Working knowledge of Microsoft Windows operating system and Microsoft software products; Excel, Word, Outlook, SharePoint
• Must be capable of typing at 40 WPM as verified by a formal test
• Regular predictable attendance is required
• Must meet minimum skill requirement through acceptable skills assessment testing including grammar and writing samples

Nice To Haves

• Must be flexible to work all shifts within the department’s operating hours
• Knowledge of Gaming accessories

Responsibilities

• Work collaboratively within a team to achieve high-quality standards.
• Establish appropriate and professional rapport with customers.
• Respond to phone calls and email interactions with one call resolution as the focus
• Provide high level customer experience by actively listening to the caller, engaging and providing solutions
• Resolves problems by clarifying issues, researching and exploring alternative solutions, implementing solutions, escalating unresolved problems
• Provide Customers with brand product knowledge information
• Track all contacts within the specified systems, and maintain and update customer records
• Maintain a sense of urgency in responding to customer needs
• Other duties as assigned

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 1 week training
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED