Customer Service Expert
About The Position
Customer Service Expert - On-site You bring your best every day and want to work somewhere that truly appreciates you and invests in your growth. Who We Are We’ve proudly served the Dayton area since 1969 and have grown into Columbus, Cincinnati, and Northern Kentucky, by being intentional about who we bring onto our team, our customers feel the difference. At Logan Services, doing things the right way matters. We believe excellence comes from strong foundations, teamwork, and pride in what you do. We value integrity, continuous learning, and showing up for one another. People often come to Logan looking for a job and they stay because they find a fulfilling career and opportunities to excel.
Requirements
- Strong communication skills
- Actively listen to others
- Stay composed under pressure
- Treat every customer with patience and respect
- Organized
- Comfortable using customer databases and Microsoft Office
- Enjoy working as part of a collaborative team
Responsibilities
- Deliver exceptional customer service by professionally handling calls, responding with empathy, and resolving inquiries with a problem-solving mindset
- Schedule, confirm, and follow up on service appointments efficiently to turn opportunities into booked calls and satisfied customers
- Maintain accurate customer records and communicate clearly via phone, email, and text to ensure seamless interactions
- Collaborate with teammates and other departments to resolve issues, meet performance goals, and support overall business success
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Voluntary life insurance
- 100% company-paid group term life and AD&D coverage
- Weekly PTO accrual starting at 56 hours per year, growing with tenure
- 24 hours of sick time
- Predictable scheduling
- Traditional 401(k) with a 4% company match
- Roth contribution option
- Bonus and profit-sharing opportunities tied to individual and company performance
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
