Customer Service Event Associate Part Time, Youth Events

New York Road Runners•New York, NY

8d•Onsite

About The Position

New York Road Runners (NYRR) is seeking a part-time Customer Service Event Associate for their Youth Events team. This role involves working closely with community partners to ensure the safety and well-being of youth participants. Associates will support various aspects of events, including race registration, family reunion, and transportation, to ensure a positive and successful experience for coaches, parents, and participants. NYRR is committed to building an inclusive, diverse workplace and encourages applications from candidates who may not meet every single requirement but have a passion for their mission.

Requirements

Weekend position with long hours (typically from 6 am – 1 pm; may vary based on event and/or position).
Consistent availability for most weekends throughout the year.
Excellent customer service approach and positive attitude.
Comfortable working with new and diverse groups of people on a regular basis.
Comfortable on your feet, outside in the elements, for the duration of the shift.
Strong customer service background.
Ability to thrive in a fast-paced team-oriented environment.
Must be proactive, responsible, attentive, hardworking, and professionally courteous to all runners, spectators, and park patrons.
Must be able to lift at least 25 pounds of equipment.

Nice To Haves

Event experience in the sports and/or entertainment industries is preferred but not required.

Responsibilities

Work closely with community partners to ensure the safety and well-being of youth-aged participants.
Support in areas such as race registration, family reunion, and transportation.
Ensure coaches, parents, and participants have a positive experience and successful event.
Be flexible to navigate between roles depending on the needs of each race.
Follow directions and protocols to ensure tasks flow seamlessly.