Paralegal, Subsidiary Governance

Eigen Development • Center Valley, PA

12d

About The Position

The Customer Service Escalations, Sr Associate handles complex, high-impact customer issues requiring expert problem-solving and empathy. This role serves as the primary resolution point for escalated cases, collaborates with internal teams to implement solutions, and ensures customer satisfaction while maintaining Shift4’s values of Trust and Excellence.

Requirements

• Excellent communication and conflict-resolution skills.
• Calm, confident presence in escalated or emotional conversations.
• Experience in technical support, customer service, or account management.
• Strong analytical thinking and attention to detail.
• Comfort navigating systems, tools, and knowledge bases.
• Ability to work independently and as part of a cross-functional team.

Responsibilities

• Own and resolve escalated customer issues related to payment processing, billing disputes, hardware/software issues, and account concerns.
• Provide empathetic, solution-oriented support across phone, email, and ticket channels.
• Partner with Risk, Product, and other teams to investigate root causes and implement fixes.
• Document case histories thoroughly and follow up to ensure complete resolution and customer satisfaction.
• Identify trends in escalations and recommend process or product improvements.
• Maintain composure and professionalism when handling sensitive or urgent situations.
• Represent Shift4’s values with every interaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed