Customer Service & Enrollment Coordinator

Piano Central Studios•Greenville, SC

2d•Onsite

About The Position

This role blends customer care, lead follow-up, and enrollment support. You will be the first point of contact for our leads, guiding prospective families through their decision-making process, building relationships, and helping them confidently enroll in our programs. You’ll also support our current families while keeping day-to-day operations running smoothly behind the scenes. This is an ideal role for someone who enjoys meaningful conversations, staying organized, and being part of a team that makes a real difference in people’s lives. Join a team that values people, purpose, and making a lasting impact through music.

Requirements

Strong communication skills (phone, email, and text)
Excellent organization and time management
Ability to manage multiple tasks and systems simultaneously
Confidence in guiding conversations toward enrollment decisions
Willing to learn to use tools like ActiveCampaign (CRM), ClickUp (Task Management), RingCentral (Phone), Microsoft Outlook (email), and Jackrabbit Class (Student Database)

Nice To Haves

Previous experience in customer service, administrative support, or enrollment/sales is a plus

Responsibilities

Answer calls, texts, and emails with warmth and professionalism
Build relationships with prospective families and guide them toward enrollment
Consistently follow up and nurture our leads
Help families choose the right program – Kindermusik, Group Lessons, or Private Lessons
Enroll, schedule, and onboard new students
Support current families with scheduling, communication, and account needs
Track conversations, tasks, and follow-ups using our systems
Manage class enrollments and keep records organized and up to date
Assist with billing follow-ups and basic administrative tasks
Reconcile teacher invoices
Support weekly communications and general office operations