Enrollment Coordinator

24 Hour Home Care - Corporate Division • El Segundo, CA

2d • $22 - $24 • Hybrid

About The Position

The Enrollment Coordinator is responsible for managing the onboarding and compliance of providers. This includes verifying hiring requirements, maintaining compliance documentation, and collaborating with internal teams and Regional Center staff to ensure timely service delivery. The EC plays a vital role in maintaining accurate records, meeting audit requirements, and supporting consumers with their service-related questions.

Requirements

• Strong attention to detail and organizational skills
• Bilingual (Spanish/English)
• Effective communication and interpersonal abilities
• Problem-solving and critical thinking
• Able to manage multiple priorities and follow up with accuracy
• Self-starter with a positive, team-oriented attitude
• Proficiency in Microsoft Office and Salesforce (or similar platforms)
• Spanish fluency is required
• 1–2 years of customer service or administrative experience
• Ability to manage confidential information with discretion
• Strong time management and follow-up skills

Nice To Haves

• Experience with onboarding, compliance, or HR-related processes a plus

Responsibilities

• Manage onboarding process for new providers, ensuring all employment eligibility and background requirements are met.
• Monitor and maintain ongoing compliance for active providers (e.g., CPR/First Aid certification, file upkeep).
• Maintain accurate and consistent data in Salesforce and Annkissam throughout the hiring and compliance lifecycle.
• Coordinate PIP intern enrollment and communicate with Regional Centers, worksites, and partner agencies.
• Respond to consumer inquiries and support resolution of service-related concerns.
• Prepare documentation and support annual audits and reporting for Regional Centers.
• Own reporting and dashboards relevant to provider status and compliance within the assigned branch.
• Complete additional projects and administrative tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees