Customer Service Engineer

PerkinElmer • Customer Site - CA, CA

4d • $75,000 - $100,000 • Onsite

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Requirements

• Bachelor’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• 2+ years of experience in maintaining and repairing analytical Lab equipment
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Experience in a CMMS (Customer Maintenance Management Software) (ie. Service Max)
• Must have a valid driver’s license; While performing the duties of this job, the employee must always safely operate a motor vehicle.

Nice To Haves

• Master’s degree in applied science, Biology, Chemistry, Electronics, Mathematics, or Engineering
• The ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base.
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• The ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role

Responsibilities

• Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers billed at an hourly rate
• Drive toward zero service recalls
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Drive the leads of new service agreements, service agreement upgrades and instrument add-ons to existing contracts
• Educate and promote the purchase of training, support, software, laboratory services products, consumables and field installed computer hardware/software upgrades
• Maintain updated documentation around dispatch, inventory and service support functions of the job
• Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
• Accountable for assigned company assets to include: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.

Benefits

• PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level