Customer Service Engineer
Lumenis•Charlotte, NC
•Onsite
About The Position
Lumenis is seeking a skilled and motivated Customer Service Engineer to provide on-site technical support, installation, and maintenance for advanced equipment. The role involves hands-on troubleshooting in clinical environments, working independently at customer sites, and building strong customer relationships. The position is based in Miami and requires 60% or more travel. It is full-time.
Requirements
- Degree or technical certification in Engineering, Electronics, or a related field, or equivalent experience.
- Experience in field service, maintenance, or technical support roles.
- Strong troubleshooting and customer-facing communication skills.
- Ability to travel and work independently.
- Valid driver's license.
Nice To Haves
- Experience with industrial, medical, or automation equipment.
- Knowledge of PLCs, networking, or control systems.
Responsibilities
- Install, commission, maintain, and repair company equipment at customer sites.
- Diagnose and resolve mechanical, electrical, and software issues efficiently.
- Perform preventive maintenance to maximize system uptime and performance.
- Provide technical training and guidance to customers and end users.
- Accurately document service activities, findings, and recommendations.
- Collaborate with engineering and support teams to improve product reliability.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) retirement plan
- Paid time off, including vacation and holidays
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
