Customer Service Engineer 1 - MR/AX - Virginia Beach, Virginia

Siemens Healthineers

1d•Onsite

About The Position

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area – Virginia Beach, Virginia. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for servicing MR and AX equipment in the Virginia Beach, Virginia area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers.

Requirements

Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing, and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.
Minimum high school diploma.
Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
Ability to work individually and in a team setting.
Proficiency in MS Office applications.
1+ years’ experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Highly organized and able to plan.
To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Technical degree, military training, or equivalent applicable training preferred.

Responsibilities

Servicing MR and AX equipment in the Virginia Beach, Virginia area.
Installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
Delivering both timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within your territory through inventory management, time management, and timely service call closure.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.