Customer Service/Energy Sales Support (Part-Time)

Southern States Cooperative•White Hall, MD

4d•$20 - $22•Hybrid

About The Position

This job description is a summary of essential job functions and requirements necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions and requirements. This multi-level role ranges from entry-level customer and sales support to senior-level customer relations, office administration and coordination of high volume or large revenue orders.

Requirements

Effective knowledge of general accounting principles
Able to consistently apply business office and operations policies and procedures
Able to develop and apply knowledge of SSC products, services, and business systems
Able to communicate with customers and counterparts in a friendly, professional, and confident manner
Able to communicate clearly and effectively in writing and verbally
Operational knowledge of office equipment and tools including but not limited to fax machine, copier, printer, calculator, telephone system, spreadsheets, forms and point-of-sale system
Computer literacy skills to effectively utilize the business systems and software including MS Office
Able to perform mathematical calculations with accuracy
Able to exercise discretion when working with sensitive and confidential information
Able to complete paperwork, reports, and other documentation in a legible, organized, and timely manner
Effective organizational skills and attention to detail
Able to prioritize and complete work within established deadlines
Able to maintain a high level of professionalism
Able to work in a fast paced team environment
Able to work extended hours to meet business demands
Able to speak, read, write the English language in a proficient manner
Valid driver's license may be required

Nice To Haves

Previous experience in a sales, customer service, office administration, production or warehouse environment.
Previous Southern States work experience a plus.

Responsibilities

Assist management and staff, vendors, suppliers, customers, sales team and other business partners with inquiries regarding daily operations. Provide timely information requiring knowledge of SSC policies, orders, operations and current initiatives. Communicate in a courteous and professional manner.
Answer primary business phone and email account. Provide information regarding order status, product availability, services and current initiatives.
Contact customers via telephone to assist with issues and questions about products and services.
Maintain web pages for location (microsites) and assist customers with their on-line portal.
Receive and process sales inquiries, follow-up and outreach for a variety of products and related services. Accurately enter sales and customer information into the system and communicate details according to location/company procedures. Schedule site visit appointments for new and existing customers.
Effectively perform various office support functions and according to established procedures. Support new account setup and payment process. Generate and distribute invoices in a timely manner.
Prepare reports, spreadsheets, general correspondence and other material. Draft timely responses to all inquiries. Proofread all materials for accuracy, spelling, grammar and layout. Ensure accuracy and clarity of final copy.
Maintain databases and master files from internal and external sources. Organize and accurately maintain large volumes of information including customer and sales data. Regularly communicate with central office and other counterparts to ensure data integrity. Maintain confidential information relating to sales documents, transactions and credit records. Comply with all policies and regulations regarding records storage.
Proactively identify opportunities to assist customers and facilitate efficient service. Resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed.
Organize various events including trade shows and trade partner meetings. Coordinate event scheduling, invitations, reservations, print materials and other event components.
Consistently demonstrate teamwork by supporting customers and coworkers. May provide assistance with a variety of functions to support the team, including but not limited to: sales support, scheduling and dispatching, warehouse inventory, customer vehicle loading and/or housekeeping.
Work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Comply with OSHA Regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.
Perform all other job functions as assigned.