Customer Service email Representative

etrailer • Wentzville, MO

13d • Onsite

About The Position

Are you passionate about helping others and eager to learn new skills? Do you enjoy working in a fast-paced environment and providing excellent service? If so, we’d love for you to be part of our growing team! At etrailer.com, we’re all about guiding our neighbors (our customers) on their adventures—whether it's camping, towing, RVing, or anything else that takes them outdoors. We strive to create personalized experiences by understanding each neighbor’s unique needs. And we need dedicated teammates like you to help make that happen!

Requirements

• Passionate about providing top-notch customer service.
• A self-starter who thrives in a fast-paced environment.
• A team player who enjoys collaboration and learning.
• Eager to grow and develop in your role and make a real impact!

Responsibilities

• Assist neighbors by answering their emails, providing helpful information about products, orders, and inquiries with personalized solutions.
• Engage with our neighbors through email and chat, offering thoughtful, customized responses that make their experience memorable.
• Leverage world-class technology to manage inquiries, track orders, and ensure accurate communication.
• Work with your teammates to solve challenges, improve processes, and ensure each neighbor feels valued and supported every step of the way.
• Continuously grow your knowledge, stay informed, and seek opportunities to improve both your role and the neighbor experience.
• Take responsibility for every email interaction, ensuring a positive, personalized experience for our neighbors.

Benefits

• Starting at $17/hour with opportunities for growth.
• Conveniently located in Wentzville, MO near Highways 40, 61, 64, and 70.
• Hands-on training, a Peer Mentor program, and plenty of opportunities to develop both personally and professionally.
• Fun company events, access to borrow outdoor gear, adjustable desks, and a bright, open office with plenty of natural light.
• Paid holidays, paid vacations, 401k matching, medical, vision, dental, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED