Customer Service-Donor Support Technician (Bilingual-Spanish/English)

CSL•Greece, NY

11d•$17 - $18•Onsite

About The Position

Responsible for preparing the donor, donor area and equipment for the pheresis processors. The role involves preparing the autopheresis machine, monitoring the donor and the pheresis process, responding to alarms, and disconnecting the donor upon completion. The technician must maintain alertness for donor reactions, record incidents using a Personal Digital Assistant (PDA), link equipment to donors, and alert supervisors of flow issues. Accurate recording of donor data in the electronic donor information management system is crucial. Understanding policies for hyper immune programs, maintaining a clean work environment, and following Health Safety & Environmental (HSE) and OSHA policies are also key responsibilities. Confidentiality of information is mandatory. Bilingual skills (Spanish/English) may be required. Performs other job-related duties as assigned.

Requirements

High school diploma or equivalent required
Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations
Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Responsibilities

Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents such as machine alerts and alarms, volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains a clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions.
Maintains confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.