Customer Service Dispatcher Service Life Safe

Benson Systems Inc • Gilbert, AZ

8d • Onsite

About The Position

The Customer Service Representative (CSR) serves as the primary point of contact for clients, contractors, and internal teams regarding fire alarm systems and related services. This role requires exceptional organizational skills, the ability to manage multiple priorities simultaneously, and leadership capabilities to oversee a small team of support staff. The CSR ensures timely resolution of inquiries, accurate scheduling of service calls, and compliance with industry standards and company policies.

Requirements

• Knowledge of Arizona mapping to be able to schedule technicians efficiently.
• Experience in computer skills, including MS Outlook (Email and Scheduling), Word, and Excel.
• Strong communication skills, both verbal and written.
• Dedicated to teamwork and self-motivation
• Dependable, reliable, and punctual.
• Strong problem-solving skills, ability to think critically under pressure.
• Strong attention to detail is a must.
• Experience and basic knowledge of customer service, dispatching, and scheduling
• Professional demeanor and experience dealing with confidential information.

Nice To Haves

• 3 years of experience in Fire Life Safety or a related field is preferred, but not required
• Service Titan and Salesforce preferred.

Responsibilities

• Coordinates scheduling of work with customers, technicians, service manager and project managers to maximize customer satisfaction. Also considers customer urgency, parts/materials availability, and available manpower.
• Checks in with technicians via phone, text, and email; provides them with hourly/daily updates on service job requests.
• Primary contact between the customer and the service department (owner, service manager, technicians, and accounting). regarding service call type, location, and scope of work.
• To meet the deadline and the needs of the customers, you will work aggressively on multiple tasks.
• Accurately review all previous day field visits and send updates to customers, service manager, and owner as needed.
• Proactively identify customer service issues and resolve them promptly
• As part of the customer service team, you will gain experience with Benson Customer Service and Scheduling practices.
• The software utilized in the customer service center will be taught to you so that you are familiar with its use.

Benefits

• Comprehensive health insurance for you and your family, including 100% company-paid employee-only medical coverage
• Robust dental and vision plans
• 401(k)
• Pet insurance
• Company pays for required certifications and license renewals
• Generous Paid Time Off
• Competitive Compensation
• Career Growth Opportunities
• Company gatherings where families are welcome

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed