Customer Service/Dispatcher - Refrigeration & Beverage System Installation and Service

Multi-Flow Industries LLC • Norwood, MA

5h • Onsite

About The Position

We are seeking an organized, customer-focused Customer Service Representative/Dispatcher to support our refrigeration and beverage system installation team. This position coordinates service calls, schedules technicians, communicates with customers, and helps ensure efficient daily operations for beer draft systems, soda fountain systems, and refrigeration service accounts.

Requirements

• Previous customer service and/or dispatch experience preferred
• Experience with refrigeration, beverage systems, or service industries is a plus
• Strong communication and multitasking skills
• Ability to prioritize and manage a fast-paced schedule
• Proficiency with computers, scheduling software, email, and Microsoft Office
• Strong organizational and problem-solving abilities
• Professional phone and customer service etiquette
• Knowledge of logistics and geography preferred

Responsibilities

• Answering incoming customer calls and service requests
• Schedule and dispatch technicians for installations, maintenance, and emergency repairs
• Communicate with customers regarding appointment times, updates, and service status
• Create and manage work orders, invoices, and service documentation
• Maintain accurate customer records and scheduling information
• Assist with parts ordering and inventory coordination
• Support technicians and management with administrative tasks
• Provide excellent customer service and resolve customer concerns professionally
• Coordinate with the Part Department to develop service and repair quotes

Benefits

• Competitive pay
• Commission opportunities for leads generated in the field
• Comprehensive medical/dental/prescription/vision plans
• Paid time off
• 9 paid holidays
• 401(k) with generous employer match
• Annual boot reimbursement
• Employer-paid life and disability insurance
• Flexible spending accounts (medical, dependent care, and commuter)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed