Customer Service Device Repair Technician
About The Position
Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, and other devices as needed. This position offers a NEW & UNIQUE device repair technician opportunity for individuals with technical aptitude, communication skills, and sales skills. The role involves engaging with customers, performing device assessments and repairs, installing batteries, maintaining inventory, training store associates, and providing remote support. Additionally, the position requires customer service and sales duties, including greeting customers, determining needs, answering questions, suggesting add-on items, participating in retail and commercial sales activities, operating the cash register, and answering phones. Merchandising and inventory tasks, as well as maintaining the physical facility, are also part of the responsibilities.
Requirements
- Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and/or device repair experience.
- In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
- Demonstrated technical aptitude.
- Able to quickly pick up on new processes and technologies without a lot of guidance
- Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
- Excellent communication and customer service skills, both oral and written.
- Strong customer service focus.
- Ability to inform, teach, and train
- Comfortable engaging in the selling process.
Responsibilities
- Engage with Customers in logging device repair input
- Perform initial assessment to determine repair feasibility & estimate.
- Repair cell phones, tablets, light fixtures and other devices as needed
- Receive, pack and ship these devices
- Install batteries, perform tests and tech work
- Rebuild cordless drill batteries and other battery packs as needed
- Maintain proper inventory
- Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
- Provide live camera-based remote support (i.e., Skype) for in-store device repairs
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
- Perform Customer Service / Sales duties.
- Greet customers promptly, determine needs and answer questions.
- Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
- Ask questions to identify potential commercial customers.
- Operate computer/cash register to initiate and complete sales transactions.
- Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
- Develop and maintain current knowledge of product and service offerings
- Proactively follow through on commitments and/or tasks needing to be performed.
- Assist in all store operations responsibilities as assigned by Store Manager.
- Rotate and stock inventory.
- Load, unload, and deliver product to customers or via third party delivery companies
- Organize daily recovery of displays to achieve full store appearance.
- Maintain retail shelf label pricing.
- Build displays; setting up & taking down shelves and fixtures.
- Prepare store for daily opening and closing including counting and reconciling register drawers
- Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
