Customer Service Desk Associate

Walt Churchill's Market•Perrysburg, OH

1d•Onsite

About The Position

Walt Churchill’s Market is looking for a Part-Time Customer Service Desk Associate for our Perrysburg, OH location. If you LOVE great food, deliver consistent QUALITY, RESPECT your co-workers, CARE about customers, and maintain a SAFE and CLEAN work environment, we want to talk to you! The Customer Service Desk Associate reports to the Front End Manager and provides excellent customer service by interacting with every customer in a welcoming, courteous, friendly manner. The Associate is responsible for processing customers’ purchases quickly and accurately, keeping the Customer Service Desk clean and organized, providing various specialty services for our customers, and answering and redirecting phone calls.

Requirements

Excellent communication and problem-solving skills
Basic computer skills
Comfortable interacting with customers, staff, and peers, navigating both positive and negative interactions professionally
Attention to detail to ensure transactions are completed correctly
Must have evening, weekend and holiday availability
Must be at least 18 years of age
Cashier experience required
Prolonged periods of standing, walking, lifting, and reaching
Must be able to frequently lift 10-30 pounds and occasionally lift up to 50 pounds

Nice To Haves

High school diploma/GED, preferred
Postage and Lottery experience, preferred
Previous customer service experience, preferred

Responsibilities

Provide excellent customer service by giving customers full attention during any interaction
Greet customers in a friendly manner
Provide customers with a fast and accurate transaction
Utilize basic math skills to provide customers with accurate change
Memorize evolving product codes/PLUs
Responsible for processing cash, check and electronic transactions accurately
Bag customers’ groceries, keeping in mind the weight of each bag and separating unlike items
Confirm proper identification for any purchase of alcohol
Assist customers in locating store items
Handle postage requests, including weighing and completing postage on packages and letters
Sell and cash out Ohio Lottery tickets, being comfortable troubleshooting issues that arise
Closing Customer Service Desk Associate pulls Ohio Lottery sales reports and inputs sales and cash into register
Make copies and complete faxes for customers
Build and collect cashier drawers (tills), and secure all returned tills in the safe
Enter basic sales data into Excel at the end of the day and email the sales spreadsheet to the designated recipients
Perform paid outs, charges, and account payments
Troubleshoot register issues; may be required to call in service requests for malfunctioning equipment to service providers
Place orders to replenish propane tanks, lawn tags, and ice as needed
Stock supplies, such as coffee supplies, bags, receipt paper, etc.
Monitor Cashiers and Carry Outs, providing direction and guidance as needed
May be required to gather carts and baskets in absence of Carry Out
Answer incoming phone calls with the appropriate greeting and transfer when necessary
Perform light cleaning/maintenance duties as assigned, including but not limited to: sweeping and mopping the Customer Service Desk area, wiping counters and machines, dumping trash, maintaining coffee grinder, cleaning coffee pots, and making coffee for sale
Complete daily postage paperwork and write check to Post Master