(CAN) Customer Service Desk Associate

Walmart•Marystown, NL

1d•Onsite

About The Position

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

Requirements

Age – 16 or older

Responsibilities

Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.