Customer Service Delivery Advocate

Clutch Technologies Inc.•New Westminster, BC

2d•Onsite

About The Position

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience. As we scale rapidly, we are looking for a Customer Service Delivery Specialist to be the face of our company. Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Requirements

High school diploma or equivalent
1+ years experience in the retail industry (asset)
2+ years of customer-facing experience
Automotive experience and a passion for cars
Comfortable in a fast-paced environment
A Class 5 License (valid in British Columbia)
3 years of clean driver’s abstract with no major infractions
Clean criminal background check
Legally authorized to work in Canada
Minimum of 40 hours per week, with overtime as needed
4 weekday plus 1 weekend date working schedule

Nice To Haves

A passion for cars and the automotive industry
Experience with warranty products so that you can answer any question that arise during the process

Responsibilities

Delivering a uniquely special experience to each and every one of our customers.
Addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
Inspecting vehicles, carefully assessing vehicle aspects to identify potential issues, ensuring the highest quality of service is provided to our customers.
Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
Assisting other team members with various tasks as necessary.