Customer Service & Data Entry Clerk
About The Position
Wesgar Inc. is a premier supplier of precision sheet metal components and value-added services to customers throughout Canada, the United States, and Mexico. We have grown to be British Columbia's largest precision sheet metal manufacturer, supplying the Electronics, Printing, Medical Device, Power Switching, and Test/Measurement industries. At Wesgar, we believe our employees are the key component to producing quality products, enabling us to offer our customers complete solutions. We are currently seeking a Customer Service & Data Entry Assistant to join our growing team.
Requirements
- Strong written communication skills, primarily email correspondence
- High attention to detail with a focus on error-free data entry
- Strong organizational skills with the ability to prioritize tasks in a dynamic manufacturing environment
- Customer-focused mindset with problem-solving skills
- Previous experience in a sales support, customer service, or data entry role
Nice To Haves
- Experience with ERP systems (asset, Epicor)
- Ability to interpret basic technical information and drawings (asset)
- Experience with ERP systems (asset)
- Experience in a manufacturing environment, preferably custom metal fabrication (strong asset)
- Previous background as an engineer or estimator (asset)
Responsibilities
- Route customer quote requests (RFQs) for Sales by: Setting up a new customer master file for prospects, Creating Epicor quotes with all lines and quantities, Organizing and uploading RFQ contents into the Customer Supplied documents folder, Creating and managing Docushare collections, Routing RFQs to Estimating using Docushare, Following up with Estimating to ensure timely responses
- Assist Sales/Account Representatives with client’s requirements
- Provide vacation or workload coverage for regular Customer Service duties, including order review/entry, confirmations, order status updates, and processing change requests
- Respond to miscellaneous customer inquiries, including RMA requests, technical questions, and complaints, ensuring inquiries are acknowledged and directed to the appropriate person for resolution
- Collaborate with Accounting and Purchasing departments to provide assistance as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
