Customer Service and Data Entry Associate

Fire-Dex, Inc.•Ventura, CA

4h•Onsite

About The Position

Gear Wash, a Fire-Dex company, provides essential cleaning, inspection, repair, and rental services for protective gear used by firefighters, EMTs, and other public safety professionals. Our work directly supports those who serve and protect our communities. The Customer Service & Data Entry Associate supports office operations at our Ventura, California facility. This role is responsible for providing professional customer service while ensuring accurate and timely invoice processing and work order administration. The position works closely with Operations, Drivers, and Finance to support efficient gear tracking, billing, and customer communication.

Requirements

Minimum of 2 years of experience in customer service and administrative support
Strong attention to detail with the ability to maintain accurate records
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Strong verbal and written communication skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Ability to work independently as well as collaboratively with cross-functional teams

Nice To Haves

Billing or invoicing experience strongly preferred
Experience with invoicing, accounting, or accounts receivable systems preferred

Responsibilities

Respond to incoming phone calls, emails, and messages from customers in a timely and professional manner
Process invoices accurately and on schedule, including meeting month-end billing deadlines
Review, verify, and close work orders prior to invoicing, resolving discrepancies as needed
Coordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveries
Maintain communication with customers regarding service updates and billing questions
Follow up on outstanding invoices and document collection activity in coordination with Finance
Prepare and distribute required reports, including participation, BER, and condemned gear reports
Maintain accurate records and support daily and monthly financial reporting
Assist with employee onboarding activities as assigned
Participate in training, continuous improvement initiatives, and other duties as needed