Customer Service Data Analyst

Hollis Cobb Associates•, GA

1d•Hybrid

About The Position

This role involves resolving billing and service issues for clients by investigating discrepancies, determining causes, and implementing solutions. The analyst will audit accounts, research payment and dispute documentation, and provide backup for bill adjustments. Maintaining financial accounts, ensuring client satisfaction through professional communication, and adhering to company policies and federal/state guidelines are key aspects of this position. Accuracy, confidentiality, and compliance with HIPAA are also critical.

Requirements

A high school diploma or equivalent is required
Previous experience in accounting or collections preferred
Previous experience auditing spreadsheets preferred
1-2 years related experience preferred
Ability to use hands to finger, handle or feel objects, tools or controls
Ability to reach with hands and arms
Ability to climb stairs
Ability to balance
Ability to stoop, kneel or crouch or crawl
Ability to talk and hear
Ability to work on a computer for the scheduled shift
Ability to answer and make telephone calls using a standard or computer soft telephone
Ability to type on a standard keyboard
Ability to read and comprehend information from a computer terminal and/or written resources
Ability to utilize multiple screens and systems simultaneously

Nice To Haves

college degree in Business Administration or Accounting preferred

Responsibilities

Extensive knowledge of inventory tracking and other methods of resolving accounts discrepancies
Resolves billing or service problems by clarifying the clients dispute; determining the cause of the service problem, selecting and explaining the best solution to solve the service problem, expediting dispute correction or adjustment, and following up to ensure resolution
Audit and investigate to identify discrepancies between accounts and resolve them
Research payment and dispute documentation within company and client’s billing/payment systems
Provide backup documentation as justification of bill cancellations and adjustments
Maintains financial accounts by following up on payment promises and adjustments
Extremely Reliable -- be very prompt with time and attendance
On a regular basis, sets and reviews goals with the manager or lead
Corresponds and converses with clients and in a pleasant, professional, and efficient manner
Communicates any problem issues to a lead or manager on an ongoing basis
Remain compliant with Hollis Cobb policies and procedures as well as Federal and State guidelines
Adhere to the production standards set for the department and client
Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements
Other duties as assigned by manager