Customer Service Coordinator

24 Hour Home Care - Corporate Division • Temecula, CA

9d • $21 - $24 • Hybrid

About The Position

The Customer Service Coordinator supports consumers, caregivers, and internal teams by managing inbound communications and coordinating timely resolution of service-related inquiries across Regional Center programs. This role serves as a central point of contact for phone, email, and case management workflows while supporting documentation, task coordination, and operational processes that ensure a seamless service experience. The Customer Service Coordinator collaborates cross-functionally to resolve issues, maintain accurate records, and support efficient service delivery while upholding company standards and regulatory requirements.

Requirements

• Bachelor’s degree in Business Administration or related field preferred
• 1+ year of customer service experience, preferably in healthcare or a related field
• Experience supporting high-volume communications and service coordination preferred
• Proficiency in Microsoft Office including Word, Excel, and Outlook
• Strong written and verbal communication skills
• Customer communication and relationship building
• Problem solving and issue resolution
• Organization and task prioritization
• Attention to detail and documentation accuracy
• Time management and sound judgment

Responsibilities

• Manage inbound communication channels including phone lines, email inboxes, cases, and support requests while ensuring timely and accurate resolution
• Coordinate services and support for Regional Center consumers through task management, documentation, and cross-functional communication
• Maintain and update consumer, provider, and employee information across company systems while ensuring compliance and data accuracy
• Support office and division initiatives including outbound communications, process improvements, and issue management activities
• Assist with case resolution, referral monitoring, and administrative processes to support efficient service delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level