Customer Service Coordinator, Disability Access Center

Sacramento State•Sacramento, CA

6d•Onsite

About The Position

This position requires overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department. The role also involves training and oversight of student assistants providing relief coverage at the front office, and working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs. The Disability Access Center (DAC) offers a wide range of accommodation services that ensure students with disabilities have equal access and opportunity to pursue their educational goals. Working collaboratively with students, faculty, staff, and administrators, DAC provides campus-wide consultation and serves as a primary information resource on disability-related issues to the campus community.

Requirements

Demonstrated good communication and interpersonal skills in interacting and communicating effectively with all levels of staff and external constituencies, both verbally and in writing.
Thorough knowledge of English grammar, punctuation, and spelling.
Familiar and proficient with Microsoft Word, Outlook, Excel, Power Point, Oracle (in Client Server –Windows), CMS, and other database software systems.
Ability to use and operate a personal computer, printer, photocopy machine, multi-line telephone, and other technology.
Thorough knowledge of office methods, procedures, and practices.
Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas, and instructions.
Ability to work independently and prioritize and complete multiple tasks with attention to detail.
Ability to apply sound judgment, discretion, and initiative in addressing problems and developing practical and thorough solutions.
Ability to perform standard arithmetic functions of a transactional nature, including tracking and comparing data.
Ability and/or interest in working with individuals with disabilities.

Nice To Haves

Experience working in a fast-paced student services office setting.

Responsibilities

Overseeing and covering front desk reception duties, including walk-ins, phone calls, e-mails and other forms of communication for the department.
Training and oversight of student assistants providing relief coverage at the front office.
Working in coordination with Access Coordinators, the ASL/CART Coordinator, and Director regarding scheduling and communication needs.
Maintaining confidentiality related to department and student records according to applicable laws and regulations.
Effectively presenting standard information in writing.
Following instructions and asking questions when needed.
Training, providing lead work direction, and monitoring student assistant receptionists.
Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community.