Customer Service Coordinator - Owatonna, MN

Federated Mutual Insurance Company•Owatonna, MN

11h•Onsite

About The Position

Federated Insurance is seeking to add new teammates to their growing Customer Service Coordinator team. As a Customer Service Coordinator, you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients. No prior insurance experience is necessary - we provide excellent training.

Requirements

Two-year degree or equivalent experience
Minimum of three years' customer service experience
One year in a call center or inside sales environment
Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
Ability to successfully complete the training program, including learning about Property & Casualty and Life/Disability insurance concepts and coverages
Self-motivated with a high degree of personal responsibility
Juggles multiple competing priorities and tasks
Demonstrated problem-solving skills with attention to detail
Legally authorized to work in the United States for any employer
Will not sponsor candidates for employment visa status, such as an H1-B visa
Does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization

Nice To Haves

Prefer a minimum of three years' customer service experience
Prefer one year in a call center or inside sales environment

Responsibilities

Work with a select group of sales representatives supporting and servicing Federated customers and prospects.
Answer questions by phone.
Fulfill service requests by phone.
Identify, collect and research information to ensure a quality product is provided.