Administrative Assistant - Part Time

RWC Group - Anchorage•Anchorage, AK

16d•Onsite

About The Position

RWC International is seeking a Customer Service Coordinator to join their team. This is a part-time position ideal for someone who enjoys administrative work, thrives on staying organized, and takes pride in providing excellent service. The company is a leader in the truck and bus service and repair industry and is a family-owned company that cares. They offer competitive wages, a flexible schedule, paid time off & holidays, and a 401k match. The Customer Service Coordinator will serve as the first point of contact for rental, lease, and contracted maintenance customers.

Requirements

Neat, organized, and detail-oriented, especially with filing and recordkeeping
Excellent verbal and written communication skills
Self-motivated and professional demeanor
Strong team player with a dedication to customer and service excellence
Proficient with Microsoft Word, Excel, Outlook, and Google Apps (including Sheets)
Able to learn and consistently follow DOT, maintenance, and administrative procedures
High school diploma or equivalent required
Valid driver's license required

Responsibilities

Greet and assist rental, lease, and contracted maintenance customers via phone, email, and in person, serving as a key point of contact for the office
Answer incoming calls and route inquiries appropriately
Book truck rental reservations for commercial customers
Assist with processing shop repair orders
Assist with management of customer insurance documentation
Maintain and file all paperwork, including DOT records, in proper chronological order to ensure ongoing fleet compliance
Assist with scheduling maintenance appointments with customers for their fleet vehicles
Conduct inbound/outbound inspections of trucks
Other administrative duties as assigned