Customer Service Coordinator | Manufacturing

Omni Technologies•Miller Township, IN

4d•Onsite

About The Position

OMNI Technologies, Inc. is a leading design and manufacturing firm that supplies custom urethane parts to OEMs. Our parts are used in various packaging, processing, and industrial applications. Omni cultivates long-term partnerships with clients, provides engineering and material selection support, offers solutions that help clients differentiate from the competition, and creates and executes innovative designs. We value integrity, humility, and ownership. Our vision is to create an enduring organization that improves the lives of everyone we touch. We are hiring for a Customer Service Representative (CSR). This role provides advanced customer service and operational support within the Sales department. May provide backup support to the Sales team when needed. The CSR position acts as a key liaison between customers, sales, engineering, and production to ensure customer requirements are met and company standards are maintained.

Requirements

High school diploma or equivalent required
Minimum 2 years of experience in a manufacturing customer service environment.
Strong written and verbal communication skills.
Proficiency in computer systems and order entry platforms.

Nice To Haves

Bachelor’s degree preferred
Technical aptitude including blueprint reading and interpretation, a plus.

Responsibilities

Demonstrate advanced proficiency in Visual Order Entry, Customer Maintenance, and Work Order Entry, with working knowledge of the Visual Estimating Window.
Utilize the Visual Estimating Window to recalculate customer pricing in accordance with current company standards.
Interface with prospects and customers to provide products and services that meet customer needs while aligning with company objectives.
Apply basic engineering and material knowledge to assist with application development and customer product solutions.
Develop and maintain relationships with assigned HOUSE accounts to identify growth opportunities and improve customer satisfaction.
Act as the customer service liaison for major customer accounts, ensuring clear communication and timely follow-up.
Identify, qualify, and forward sales leads within strategic markets.
Serve as backup support for the Sales team when needed.
Enter customer complaints into IQM, respond to customers regarding RGA status, and follow up with the shop on return status, root cause analysis, and final disposition (repair, replace, or credit).
Contact customers regarding delinquent invoices when requested.
Review the Work in Process (WIP) report and coordinate with production to identify completed or cancelled work orders that can be closed or removed.