CUSTOMER SERVICE COORDINATOR

Inteplast•Perrysburg, OH

8d•Onsite

About The Position

Acts as a liaison to consumers to provide products and service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

High School diploma or equivalent required.
Previous work in customer service role required.
Excellent written and verbal communications skills.
Demonstrated critical thinking, decision making, problem solving skills, and attention to detail.
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Demonstrates the ability to work independently, develop effective solutions, and complete tasks with minimal supervision.
Reliable, responsible, dependable, and able to fulfill obligations while being flexible.
Good organizational skills; able to handle multiple tasks.
Good computer skills including experience with Microsoft Office Suite.
Demonstrates honesty, integrity, and ethical decision-making in all aspects of work.
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
Capable of effectively managing job-related stress and fostering productive workplace interactions.

Responsibilities

Customer order entry.
Confer with customers by telephone or via email to provide information about products, pricing, availability, product uses, and delivery.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Select the correct products or assist customer in making product selections, based on customers’ needs, product specifications, and applicable regulations.
Works directly with the sales team to gather, organize and distribute samples to customers and prospective customers.
Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Works with the department supervisor to resolve customer complaints regarding sales and service.
Liaison for customer orders between all departments.
Analyzes information and uses logic to address work-related issues and problems.
Establishes performance goals and consistently works toward achieving assigned objectives.
Considers the relative costs and benefits of potential options to choose the most appropriate one.
Assists with Accounts Payable when needed.
Perform other duties as assigned.