Customer Service Coordinator

Labelink•Pickering, ON

9d•Onsite

About The Position

Labelink is a North American leader in printing solutions and an essential service provider to the packaging industry, offering products such as labels, flexible packaging (pouches), shrink sleeves, and RFID labels. We are also committed to sustainable packaging solutions that support the ecological goals of our clients.

Requirements

High School Diploma Completed
2-4 years in a customer service department preferably in a manufacturing /printing environment.
Pleasant telephone manner
Computer skills – Microsoft suite, ERP
Strong attention to detail
Ability to deliver excellent client satisfaction
Excellent interpersonal and influencing skills
Able to juggle multiple priorities
Responsible and exercises good judgement
Able to deal with difficult customers
Good team player
Strong verbal and written communication skills
Able to adapt to changes in customer and production requirements
Analytical, problem solving and decision making skills
Good vision and able to differentiate colours
Able to work independently or in a team with minimal supervision

Responsibilities

Respond to questions and concerns from external and internal customers and provide responses and solutions to specific inquiries.
Respond to sales representative(s) regarding products, orders, and inquiries and provides updated information on customer related issues.
Enter orders and confirm they correspond to the submission made.
Participate in production meetings and share the status of orders and any other relevant information or problem encountered.
Track orders to ensure just in time delivery and resolve any potential situation before it disrupts delivery times.
Resolve any customer dissatisfaction with proactive solutions and by communicating with the assigned sales representative or appropriate personnel.
Act as a liaison between the departments on the problem(s) to be resolved and provide an update of the information required to complete on time delivery to the customer.
Follows up with Planner/Buyer to ensure components are available on time to meet on-time delivery to the customer.
Initiate customers’ request for certificate of conformance (C of C) and notifies all applicable personnel by adding a note to the customer profile in Labeltraxx.
Process estimates for orders as requested by clients.
Discuss prices with external customers, sales representatives and internal personnel when required.
Performs all research concerning new projects and work in collaboration with the internal subject matter expert for such project.
Analyze customer needs during product creation.
Respond to sales representatives regarding products, orders and estimates, particularly for new products.
Respond to customers regarding product requests, estimates materials/supplies.
Performs research on material and various components according to the specifications of the tender and according to the best price.
Search for inventory availability in Labeltraxx.
Maintain and update contract prices and all other relevant information in Labeltraxx.
Collaborates with various departments in an effort to complete activities required to expedite orders and estimates.
Perform any other operations-related work assignments as requested by the manager.
Back-up duties for this position is performed by another trained Customer Service Representative and Product Engineer.