Customer Service Coordinator (CSC)

Arconic • West Valley City, UT

9h • Onsite

About The Position

Arconic is currently in search of a Customer Service Coordinator (CSC) to join our Kawneer Team based in Salt Lake City, Utah. At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Requirements

• HS diploma or GED equivalent from an accredited institution
• 2 years of experience in a customer service role
• Computer skills including Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems
• Proven customer service skills including prompt response and documentation
• Data entry skills with attention to detail
• Written and verbal communication skills

Nice To Haves

• Construction or architectural field knowledge a plus

Responsibilities

• Process and manage orders
• Review Purchase Orders [POs]
• Coordinate and advance project status
• Schedule orders for production based on standard lead times
• Interface with internal systems
• Follow established guidelines
• Complete operations task set by SC manager
• Interact with Order Specialist and Project Managers
• Generous training period
• Utilize or develop knowledge of product and price book
• Interact and coordinate with internal resources on projects
• Work in a shared mailbox with other team members
• Role will be 50/50 order entry and shop task

Benefits

• competitive benefits
• development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED