Customer Service Coordinator

BlueCross BlueShield of South Carolina•Columbia, SC

2d•Onsite

About The Position

Functions as work leader for customer service units. Assists with escalated and complex issues. This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to work a shift from 8:30am to 5:00pm. Training will be from 8:30am to 5:00pm for 4-8 weeks on site. It may be necessary, given the business need to work occasional overtime. This position is located onsite at 4101 Percival Road, Columbia SC. Sponsorship: This position is not eligible for sponsorship now or in the future.

Requirements

One year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
One year of customer service or claims processing experience in a health insurance environment. (Can be concurrent)
Associate degree OR 2 years job related work experience or customer service experience
Strong organizational skills, and oral and written communication skills.
Ability to handle high stress situations.
Proficient spelling, punctuation, grammar, and basic business math.
Ability to handle confidential or sensitive information with discretion.
Ability to learn and operate multiple computer systems effectively and efficiently.
Microsoft Office

Nice To Haves

Two years of customer service or claims processing experience

Responsibilities

Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries.
Inquiries are non-routine and require deviation from standard screens, scripts, and procedures.
Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work.
Assists with the development and direction of staff to achieve and maintain optimum levels of performance.
Maintains basic knowledge of quality work instructions and company policies.