402 - Office Salaries - RE-Customer Svc Coord
Ethan Allen•Newtown, CT
About The Position
The Customer Service Coordinator provides exceptional “after the sale” service for our customers.
Requirements
- High school graduate preferably with an Associate’s degree with courses in business and communications or comparable experience.
- One to two years retail background with emphasis in customer service.
- Strong communication and listening skills.
- Ability to work well with others.
- Solid understanding of Ethan Allen’s products and warranties.
Responsibilities
- Handle post-delivery customer service inquiries.
- Schedule service technicians for in-house service calls.
- Notify customers of pre-delivery damages or errors that will cause a reschedule.
- Monitor all open customer service requests.
- Maintain service logs and files.
- Track service requests by store, customer, designer and type of service category.
- Assist in providing service trend reports.
- Process SRs for parts orders and repair and return orders.
- Assist in RA paperwork and track for completion of credit.
- Work with inventory control personnel to ensure proper disposition of damaged inventory.
- Assist in coordination of reorders or repairs of inventory and service charge-backs.
- Provide back-up support to the schedulers.
- Interface with store personnel as required.
- Provide delivery and service update reports for store personnel.
- Conduct “post service” surveys with customers.
- Perform any other duties as required.
Benefits
- 401(k) plan (with Employer contributions)
- multiple Medical Plans with Prescription Drug Coverage
- Health Savings Account (including Employer contributions)
- Dental Plan
- Vision Plan
- Basic Group Term Life & Accidental Death & Dismemberment
- Supplemental Group Term Life & AD&D Insurance
- Dependent Group Term Life Insurance
- Short and Long-Term Disability (Full-Time associates only)
- Business Travel Accident Life Insurance
- Flexible Spending Accounts – Health Care & Dependent Care
- Commuter Saving Plans – Public Transit & Parking
- Voluntary Whole Life Insurance
- Voluntary Critical Care Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
