Customer Service Coordinator

Stefanini Group•Springdale, AR

1d•Onsite

About The Position

Stefanini Group is hiring a Customer Service Coordinator in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion. The company takes pride in its work and its innovative products and technologies that advance sustainable solutions for a better world. They strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities, and a culture that values and rewards employees on all levels of the organization. The Customer Service Coordinator will be at the heart of operations, handling order processing, coordinating with various departments to resolve issues, and contributing to the company's reputation for excellence. Under the general direction of the CSC Supervisor, the primary responsibility will be to review and enter customer purchase orders using proprietary software. The role is key in building and maintaining strong relationships with customers.

Requirements

Competent computer capabilities include data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook).
Customer service skills including prompt response time and documentation.
Excellent time management and organization with attention to detail.
Ability to work in a team environment in a professional office setting.
Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines.
High School diploma or equivalent (G.E.D.) from an accredited institution.
Minimum of 2 years' work experience in a customer service role.

Nice To Haves

Construction or architectural industry experience a plus.
Associates degree from an accredited institution.
Commercial or residential construction industry experience.

Responsibilities

Order Processing and Order Management.
Review customer orders and purchases.
Coordinate order status - placing an order in Estimating, Order Entry, and Takeoff statuses.
Send orders to manufacturing based on standard practices.
Work with the ordering system and release orders to manufacturing.
Adjusting prices based on established guidelines.
Interact with customers and Sales Representatives.
Work with customers on processing, scheduling, order changes, product issues, and customer claims.
Utilize, or develop, knowledge of product and price book.
Interact and coordinate with internal resources on projects.