Customer Service Coordinator

Seattle University

1d•Onsite

About The Position

The Campus Services Customer Service Coordinator oversees daily operations and front office functions of the Campus Service Center. This generalist role focuses primarily on parking and transit administration (approximately 75%), with additional responsibility for campus card printing, service center technology, student employee supervision, and customer communications. The coordinator reports to the Assistant Director of the Campus Service Center.

Requirements

Customer service experience in a university or multi-service environment
Strong organizational skills and the ability to balance multiple service lines with attention to detail.
Clear, professional written and verbal communication, including the ability to translate policy into customer-friendly language.
Comfort troubleshooting printers, point-of-sale systems, and customer-facing applications

Nice To Haves

supervisory or training experience preferred
familiarity with iParq, Workday, PayByPhone, Handshake, and Jira preferred

Responsibilities

Administer the full lifecycle of parking permits in iParq and partner with patrol vendor on citations, enforcement, and vendor-supported equipment maintenance.
Manage student and employee ORCA programs end to end, including specialty programs (ORCA LIFT, Non-LIFT, reduced fare), eligibility, payroll deductions, and reporting.
Support event and guest parking requests and advise customers on parking and transit options.
Deliver in-person, phone, and email support across all service lines, and resolve escalated issues in partnership with internal departments and vendors such as Impark and DPS.
Process payments and oversee daily cash handling, reconciliation, and deposits.
Maintain accuracy of Campus Service Center website content, the updated information log, and shared inbox communications.
Oversee the bulk campus card printing process and the technology supporting card production, coordinating with vendors and IT on maintenance and quality.
Serve as first-line support for front-end customer service software, printers, and mail services technology, and assist students with print job intake.
Maintain working knowledge of the course materials check-out system to support staff and customer questions.
Lead the full student employee lifecycle: recruiting, hiring, onboarding, scheduling, access, and timecard approvals.
Train and supervise student staff, ensure daily review of the information log, and audit Jira tickets to identify coaching and training needs.

Benefits

Three different medical plans
Dental insurance
Vision insurance
Life insurance
Short-term disability coverage
Long-term disability coverage
Up to a 10% employer contribution for retirement benefits (5% nonelective employer contribution and dollar-for-dollar match up to 5% of voluntary contributions)
100% paid tuition benefits for the employee and dependents
Subsidized transportation benefit
Wellness program with free access to an onsite fitness facility
Generous holiday schedule, including a paid Holiday break closure in December
Vacation leave
Paid sick leave
Paid community service leave