Customer Service Coordinator - Phoenix Central

D.R. Horton•Scottsdale, AZ

3d•Onsite

About The Position

D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Customer Service Coordinator. The primary goal of this role is to facilitate the completion of all customer warranty requests while maintaining a high level of customer satisfaction by scheduling subcontractors for repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Requirements

High School Diploma or GED
6 months to 1 year related experience
Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
Proficiency with MS Office and email
Ability to lift and/or move up to 15 pounds

Nice To Haves

Previous customer service experience
Excel in effective and positive communications
Work effectively in high pressure situations
Ability to provide a systematic approach in carrying out assignments

Responsibilities

Receive and confirm receipt of homeowner requests
Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments
Evaluate homeowner repair issues to determine if they are warrantable items
Communicates effectively to homeowner if repair issue is deemed not warrantable
Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
Schedule and manage subcontractors to make designated warranty repairs
Certifies warranty work is completed within contractor obligations
Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Develops and maintains good rapport with subcontractors and homeowners
Execute policies to ensure compliance with quality standards