Truck Business Planning Group Customer Service Coordinator

Nippon Express USA•Laredo, TX

59d•Onsite

About The Position

Looking for an experienced and enthusiastic customer service coordinator! If that is you, apply today. Nippon Express offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1st of the month after 30 days. 401k with a company match Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more. Generous Vacation and Sick time.

Requirements

Outstanding interpersonal skills
Excellent phone and written communication skills with the ability to communicate with diverse personalities
Enthusiastic team player.
Self-motivated, able to work independently.
Strong attention to details & organize.
Exceptional computer skills
Organizational skills
Excellent customer service skills
Ability to problem-solve
Flexibility with hours and available to work any OT
Diligent in following SOP’s
Word, Excel skills
Organization

Responsibilities

Entering Shipment Orders into Nippon Express’ Transportation Management System TMW.
Check Calls to drivers for track and trace & GPS set up.
Update account managers on any issues that arise helping to create and execute solutions.
Calling shippers and consignees to schedule pickup and delivery appointments.
Request & retrieve POD’s, backup paperwork, etc. from vendors.
Maintain professional and courteous customer service relations with associates and carriers.
Maintain confidentiality in all aspects of client, carrier and company information.
Support management and staff in assigned project-based work.
Other duties as assigned by management.