Customer Service Coordinator

Nippon Express USA • Long Beach, CA

5d • $23 - $25

About The Position

The Customer Service Coordinator provides customer service and general business support for the department or branch. Duties include responding to customer inquiries, researching requests, processing orders and bookings, providing delivery and flight information, tracking shipments with carriers, maintaining work profiles and rates, and handling complaints. The coordinator communicates with customers and internal or external contacts by telephone and email, and may assist sales staff in some offices or branches. Other assignments may be given by the direct supervisor.

The role is predominantly sedentary office work involving sitting, typing, filing, and conversing on the phone. The position works with all levels of the organization as well as customers. The stated hourly pay range is $23.00–$25.00.

Requirements

• Strong teamwork skills and inclination.
• Good communication skills, including listening and providing and receiving feedback.
• Process-improvement capability.
• Patience and ability to deal with complex processes that may involve multiple approval levels.
• High school diploma or equivalency certificate, or significant relevant or appropriate work experience.
• Strong quantitative and analytical skills.
• Strong computer skills, including PowerPoint, Word, and Excel.

Nice To Haves

• Some college is desirable.

Responsibilities

• Provide customer service related to forwarding, delivery details, order processing, complaints, and other departmental or branch assignments.
• Respond to customer inquiries and conduct research.
• Provide business support, including bookings, shipment tracking, and maintaining work profiles and rates.
• Respond to customer inquiries or requests by telephone, email, and in-person visits.
• Communicate with internal and external sources to obtain information.
• Track shipments with carriers, make carrier bookings as needed, and advise clients of flight information.
• Update and maintain work profiles and rates based on management updates.
• Handle other job assignments as determined by the direct supervisor.
• In some offices or branches, assist sales staff.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED