Customer Service Coordinator

Millennium Health•San Diego, CA

5d•Onsite

About The Position

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drug. The Customer Service Coordinator (CSC) is responsible for ensuring the smooth operation of the Customer Service department by providing essential clerical and administrative support. This position demands a high level of organizational skill, attention to detail, and the ability to handle multiple tasks efficiently. The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Requirements

High School Diploma, minimum requirement
1+ years general administrative/clerical experience
Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
Excellent communication skills (verbal and written)
Strong organizational skills and attention to detail
Team player with a can-do attitude
Ability to work under tight schedules
Ability to multitask and take direction well
Self-starter and ability to be flexible
Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Nice To Haves

Knowledge of Salesforce.com preferred

Responsibilities

Expertly process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
Facilitate the company’s monthly Order Entry Verification process per the given Standard Operating Procedure.
Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
Maintain regular and reliable attendance