Customer Service Coordinator - Part Time, Night Shift - Longwood

Trustco Bank • Longwood, FL

20h • Onsite

About The Position

The Part-Time Customer Service Coordinator handles inbound calls during evening and weekend hours, providing account assistance, troubleshooting support, and customer guidance. At Trustco Bank, we’re committed to fostering a supportive and inclusive workplace where our employees can grow their careers. We believe that our people are our greatest asset and consider our employees as family. We value each team member’s contribution and offer a supportive, collaborative work environment. Join Trustco Bank and be part of a team committed to excellence in mortgage lending. Apply today to help families realize their homeownership dreams with professionalism, integrity, and the highest standards of service! We believe that investing in our employees means investing in the future of our company.

Requirements

• High School Diploma or equivalent.
• Customer service experience.
• Strong communication skills.

Nice To Haves

• Call center experience.

Responsibilities

• Respond to inbound calls promptly.
• Provide accurate customer information.
• Assist with navigation of online banking.
• Process account inquiries.
• Handle PIN/password reset tickets.
• Recommend applicable bank services.
• Stop Payments and ACH disputes
• Assisting with Zelle transaction release and account suspensions
• Debt card research, transactional inquiries and activation
• Assist internal department with customer’s research, verifications and follow-ups

Benefits

• medical, dental and vision insurance
• a health savings account with an annual employer contribution
• a 401(k)-retirement plan with generous employer match
• paid time off plus 11 paid federal holidays
• training and professional development programs
• tuition reimbursement
• reduced fees and rates on certain loan products

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED