Customer Service Coordinator (Customer Service Liaison)

California Closets•Arbutus, MD

2d•Hybrid

About The Position

The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience. This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.

Requirements

1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
Ability to communicate politely, clearly and professionally with clients
Ability to work quickly and accurately data entry
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Nice To Haves

Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred

Responsibilities

Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May provide customer communication support as it relates to installations, confirmations, and return visits.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.