Customer Service Coordinator

Penske•Montreal, QC

11h•Onsite

About The Position

We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.

Requirements

Strong organizational skills
Ability to multi-task in a fast paced environment
Positive attitude
Excellent communication skills
Strong commitment to customer service

Responsibilities

Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.
Assure that all Penske rental units are maintained and prepared for customers
Ensure parts are available for scheduled work
Order, kitting and return parts
Hold vendors accountable for quality and adherence to schedule for outside work
Provide customer service, assuring customers are satisfied and will return for additional business.
Coordinate with district billing clerks as necessary
Prepare merchandise for display, or for purchase or rental
Recommend and provide advice on a wide variety of rental products and services
Keep records of rental transactions and of the number of customers entering an establishment
Prepare rental forms, obtaining customer signature and other information, such as required licenses
Inspect and adjust rental items to meet needs of customer
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Determine charges for services requested, collect deposits or payments, or arrange for billing
Other projects and tasks as assigned by supervisor