Customer Service Coordinator

Bridgetower Media • Minneapolis, MN

7d • Hybrid

About The Position

BridgeTower Media is seeking a seeking a full-time Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is a hybrid role with 2 days in office based at 520 Nicollet Mall, Suite 305,Minneapolis MN 55401.

Requirements

• Proven track record of inbound and outbound customer-centric support
• 1–3 years in general office/data entry, customer service, call center, or account management.
• Strong relationship-building skills, especially via remote channels.
• Exceptional attention to detail with strong organizational and follow-up skills.
• Able to manage multiple priorities within a fast-paced, deadline-driven environment.
• Excellent written and verbal communication; articulate and professional with clients and internal teams.
• Independent self-starter who can also work collaboratively.
• Solid knowledge of MS Office and basic office equipment.
• Strong typing skills (80 WPM minimum).
• Reliable home internet connection with minimum 50mbps up/10mbps down.

Responsibilities

• Assist clients with all legal ad placement needs including deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices.
• Manage detailed and sometimes repetitive tasks with urgency and accuracy; ensure completeness and correctness.
• Work independently with minimal supervision.
• Provide additional administrative and sales support, including invoicing, tracking, report building/sharing, event support and other duties as business needs arise.

Benefits

• A competitive benefits package that includes health, vision, dental, life, short- and long-term disability coverages
• Free 24-hour TeleMedicine and TeleCounseling Services
• Unlimited PTO
• Tuition Assistance Program
• Weekly Pay
• 401K with a company match
• Summer weekend jumpstart hours-off at 2PM on Fridays
• Growth opportunities to build your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees