Customer Service Coordinator
About The Position
The Customer Service Coordinator assists with accounts requiring special handling, following applicable policies and procedures, and aligning with all compliance, Quality Assurance, and performance goals. Uses experience with a variety of call center concepts, practices, and procedures in achieving performance, quality, and compliance results and/or standards. Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details, and such. Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets. Other duties as assigned by management based on operational needs.
Requirements
- High School Diploma
- Ability to work a flexible schedule
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Able to work in a fast-paced environment, react quickly to changes, and proactively resolve the needs of leadership and department
- Ability to handle all matters with confidentiality and discretion
Responsibilities
- Assists with accounts requiring special handling, following applicable policies and procedures, and aligning with all compliance, Quality Assurance, and performance goals.
- Uses experience with a variety of call center concepts, practices, and procedures in achieving performance, quality, and compliance results and/or standards.
- Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details, and such.
- Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets.
- Other duties as assigned by management based on operational needs.
Benefits
- Excellent health care options, including medical, dental, and vision
- Go Hilton: Travel Discounts Program
- Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
