Customer Service Coordinator

Odom • Kapolei, HI

8d • Onsite

About The Position

This position coordinates and supports customer service operations, with responsibilities aligned to the consolidation of Coca-Cola and Hawaii Odom Beer, Wine, and Spirits. It serves as a primary point of contact for both internal and external customers, providing timely and accurate information to strengthen and maintain positive business relationships. The role assists in resolving customer and operational issues while contributing to the development of effective, long-term solutions. Additionally, it maintains consistent communication with the Customer Service - Lead and/or Sr. Administration Manager regarding process improvements, operational updates, and daily activities.

Requirements

• Beverage distribution support experience a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.)
• Knowledge of Encompass System and Microsoft SharePoint a plus.
• Excellent communications skills, both written and verbal.
• Must be able to analyze data and compile statistical information for use in presentations and to monitor/highlight trends affecting day-to-day operations.
• Must be detail oriented, with problem solving ability, and strong organization skills.
• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Position continually requires demonstrated poise, tact, and diplomacy.

Responsibilities

• Provides support primarily for the Sales Team.
• Provide customer service to internal and external customers.
• Process and schedule orders according to customer’s delivery schedule.
• Confirm orders submitted by the Sales Team for accuracy.
• Perform the End of Day process and communicate with the Transport Team.
• Reviews customer invoices for pricing accuracy.
• Process new customer accounts and update existing customer accounts accordingly.
• Provides continual evaluation of processes and procedures, suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Communicates with management, front-line employees and customers by telephone or in person to provide information about invoices, payments or to obtain details of complaints.
• Refers unresolved customer grievances to designated departments for further investigation.
• Generate and prepare various sales related reports using Microsoft Excel and Encompass.
• Interact daily with employees and management.
• Assist with day-to-day clerical activities (filing, scheduling, mail distribution, etc.).
• Other duties as assigned.

Benefits

• $500 employment bonus after 6 months and $500 employment bonus after 12 months of employment
• $500 60-day sign-on bonus
• Up to 128 hours of Paid Time Off Annually to start (13 days)
• 9 Paid Holidays Annually
• Medical, Dental, and Vision Benefits
• 401(k) with Employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed