Customer Service Coordinator III (Hybrid)
About The Position
As a Customer Service Coordinator III, you will manage complex client projects from initial request through completion, ensuring accuracy and efficiency at every stage. You will coordinate with multiple departments to deliver exceptional service and maintain operational excellence in a fast-paced environment. Your work will influence client satisfaction and retention by ensuring projects are executed accurately and on time, anticipating client needs, resolving challenges proactively, and supporting the company’s reputation for reliability and quality. You will also help streamline processes and maintain compliance to contribute to team success and organizational growth. The role uses a hybrid work style, combining work from home with collaboration in Benson’s corporate office in Alpharetta, Georgia.
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- 3–5 years of experience in customer service coordination, project management, or a similar role within a print, production, or marketing environment.
- Strong organizational and time management skills for handling multiple priorities.
- Exceptional communication and collaboration abilities across departments.
- Advanced problem-solving and critical thinking skills for complex client challenges.
- High attention to detail and accuracy in estimates, proofs, and documentation.
- Technical proficiency in Microsoft Office and management systems, including PACE, Benson Proofs, Acrobat, and Webdam.
- Adaptability and resilience in fast-paced, deadline-driven environments.
Nice To Haves
- Multi-family industry experience.
Responsibilities
- Manage client orders and projects from start to finish, including estimates, approvals, scheduling, and shipping.
- Communicate project status updates and resolve issues promptly to maintain accuracy and client trust.
- Collaborate with internal Art, Signs, Technology, Production, and Accounting teams to ensure a seamless workflow.
- Participate in client calls and provide guidance on materials, finishing options, and pricing.
- Maintain organized records of communications, proofs, and deliverables while meeting SOPs, KPIs, and deadlines.
- Mentor and assist team members with complex projects and process improvements.
Benefits
- Opportunities for advancement and professional development.
- Competitive salary with bonus structure.
- PTO package and paid holiday break from Christmas Eve to New Year’s Day.
- Employee Assistance Program (EAP).
- Hybrid work opportunities.
- Paid time off for new parents.
- Paid company events.
- 401(k) with company match.
- Volunteer program with up to 16 hours of additional PTO.
- Health, dental, and vision benefits.
- Voluntary life insurance.
- Short-term and long-term disability benefits.
- HSA and FSA.
- Pet insurance.
- Hospital indemnity, accident, and critical illness plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
