Customer Service Coordinator II (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

14d•Hybrid

About The Position

This role is for a Customer Service Coordinator II at Benson, a leading Centralized Marketing Platform in the multi-family industry. The company offers innovative products and services through its proprietary Integrated Marketing System. Benson's capabilities include Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services, all produced in-house and shipped directly to clients. The Customer Service Coordinator II will manage client orders from start to finish, ensuring accuracy and timely execution while maintaining exceptional service standards. This includes processing orders, reviewing proofs, and coordinating with internal teams to deliver high-quality results. The work directly influences client satisfaction and retention by ensuring every interaction reflects professionalism and precision. By proactively managing projects and resolving issues, the role strengthens client trust and supports the company’s reputation for reliability. Contributions will also enhance internal workflows and foster collaboration across departments.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
Minimum 2+ years of experience in customer service, client support, or project coordination.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Teams, SharePoint).
Familiarity with PACE, Adobe Acrobat, and file-sharing platforms.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Collaborative mindset with problem-solving capabilities.

Nice To Haves

Experience in the multifamily industry preferred.

Responsibilities

Accurately process and track client orders, ensuring specifications are met.
Review and approve art proofs for branding compliance and accuracy.
Prepare detailed price estimates and manage promotional product orders.
Coordinate complex projects such as bulk orders and client conferences.
Maintain client storefronts and upload custom collateral.
Collaborate with internal teams to ensure smooth execution of deliverables.

Benefits

Opportunities for advancement and professional development.
Competitive Compensation with bonus structure.
Generous Time Off (PTO package plus a paid holiday break from Christmas Eve to New Year’s Day).
On-site fitness facility and Employee Assistance Program (EAP).
Hybrid work opportunities.
Paid time off for new parents (Parental Leave).
Paid Company Events (Benson Olympics, Team Member Awards, Benson Picnic, and more).
401(k) with company match.
Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits: Health, Dental, and Vision, Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.