Customer Service Coordinator I

Computer Task Group, Inc•Tarboro, NC

15h•Onsite

About The Position

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator I. This role is ideal for a customer-focused professional who thrives on solving problems, building relationships, and ensuring an outstanding customer experience. The Customer Service Coordinator I will serve as the primary point of contact for customers while supporting order management, case resolution, and cross-functional collaboration.

Requirements

2+ years of customer service or commercial support experience.
Strong customer service, communication, and problem-solving skills.
Experience handling high call, email, and order volumes in a fast-paced environment.
Proficiency with Microsoft Word, Excel, Outlook, and web-based applications.
Typing speed of approximately 50 WPM.
Excellent organizational skills with strong attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy.
Ability to meet or exceed departmental performance metrics.
Reliable attendance and a strong work ethic.
Must be able to commute and work onsite in Tarboro, NC.
Must be able to work on a W2 Tax basis.

Nice To Haves

Experience in the Life Sciences industry or a related field.
Experience with PeopleSoft Order Management or similar ERP systems.
Experience using Salesforce.com for customer case management.
Previous call center or high-volume customer support experience.
Positive, professional, and customer-focused attitude.
Strong interpersonal and relationship-building skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Adaptable and comfortable working in a rapidly changing environment.
Dependable, reliable, and committed to delivering exceptional customer service.

Responsibilities

Serve as the first point of contact for customer inquiries via phone and email.
Process high volumes of customer orders accurately and efficiently.
Manage customer cases and order inquiries using Salesforce.com.
Coordinate with Sales, Accounting, Product Management, Manufacturing, Distribution, Marketing, Quality, and other internal teams to resolve customer requests.
Provide customers with information regarding product availability, pricing, shipping, inventory, and technical inquiries.
Resolve routine customer issues independently while maintaining a high level of customer satisfaction.
Assist with customer complaint follow-up and resolution.
Maintain accurate customer account information, including payment, shipping, and freight details.
Ensure timely follow-up on all customer inquiries and requests.
Participate in ongoing product and technical training.