Customer Service Coordinator I - ALCC

Arthrex, Inc. • London, OH

49d

About The Position

Arthrex Inc. is hiring a Customer Service Coordinator to deliver the Arthrex Experience on every interaction in accordance with company standards, policies and procedures. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better. This individual will need to reside near London, Ontario, Canada.

Requirements

• High school diploma or equivalent required
• One year customer service experience required
• Excellent phone etiquette.
• Computer literacy and ability to multitask.
• Technical knowledge of products sold by the company and understanding of handling the products.
• Basic knowledge of medical terms relating to the products handled.
• Basic knowledge of marketing concepts and practices.
• Demonstrated advanced technical skills, specifically proficient in Microsoft Word, Excel, Outlook, and Power Point.
• Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
• Ability to verbally communicate ideas clearly and effectively convey information to other team members and management.
• Ability to write and record data and information as required by procedures.

Nice To Haves

• Customer Contact Center experience preferred
• Bilingual in French and English preferred
• Order processing and SAP experience preferred
• Must be bilingual in French and English.
• Experience working in a Contact Center Platform managing both outbound and inbound calls.

Responsibilities

• To respond to Arthrex customer's inquiries and process purchase orders via phone, email/fax efficiently, delivering the Arthrex Customer Experience every day.
• Ability to make quick decisions and respond to customer inquiries in a professional manner.
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
• Adherence to Quality and Compliance Guidelines.
• Follow the Arthrex standardized order entry process to ensure 100% accuracy for all orders
• Assist customers by determining order status and working to resolve shipping, invoice, or product related problems and questions
• Builds and maintains relationships with other business units for collaboration resolution of customer issues and process improvements.
• Properly handles and troubleshoots all customer interactions for first contact resolution.
• Extends Arthrex Experience to all Agency Office Personnel and Sales Representatives
• Responsible for monitoring workflows at the end of the day to ensure all orders have been processed correctly and follows up on failures accordingly.
• Required to work flexible hours as needed by department to include mandatory month end until 7 PM or upon completion of all orders submitted.
• Required to work extended hours during fiscal & calendar year end to ensure all orders are processed and shipped on time.

Benefits

• Arthrex, Inc. Canada offers comprehensive health and dental benefits, including disability and life insurances, paid time off, annual bonus, EAP, and more.
• Arthrex, Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees