Customer Service Coordinator I

Fujifilm•Edison, NJ

2d•$21 - $27•Hybrid

About The Position

The Customer Service Coordinator I, reports directly to the Customer Service Manager and has responsibility for customer service-related functions through communication with customers by phone, email, and/or customer portal to ensure the highest level of Customer Service for ID, EID/OD, and other supported businesses as required. At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions. We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Requirements

High School diploma or equivalent; 1-2 years of experience in a customer service or customer support role
Ability to research and analyze various types of data information and make sound business judgments.
Ability to prioritize work.

Nice To Haves

Language Skills: Ability to read and comprehend simple instructions, short correspondence, emails and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual must prove proficiency in the use of the SAP Order Module, Spreadsheet and Word Processing software.

Responsibilities

Receive and process orders from customers via phone, email or fax.
Process out of territory orders when appropriate to ensure order completion.
Process orders to meet customer guidelines and compliance requirements.
Ensure that customer requests and requirements are noted on the order.
Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies.
Work on product allocations with Supply Chain team.
Coordinate the release of backorders through the Supply Chain team.
Inform the appropriate salesperson of any credit review issues.
Provide status of shipments, backorders or problems to the appropriate sales group or broker rep group.
Obtain proper air authorization for priority and time sensitive orders.
Substitute product when applicable.
Implement order revisions for product and/or pricing discrepancies.
Provide order and shipment status to customers.
Process requests for shipment status, returns, backorder status, credits and debits in accordance with approved department policies and guidelines.
Assist with the research and resolution of chargebacks.
Process accurate Return Authorizations in timely manner in accordance with department policies and guidelines.
Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims.
Request proof of deliveries on customer orders from the carriers.
Request shortage/overage shipping verification from the appropriate distribution center.
Assist CS department supervisors with special projects (e.g. Update master data in SAP system, prepare excel reports, enter blanket orders, etc.).
Backup other Customer Service team members to provide account coverage during out of office and/or peak season.
Assist other Fuji departments as needed.
Ensure that all transactions are in line with compliance and established company and departmental procedures and escalates any questions to clarify as needed.