Customer Service Consultant

Corebridge Financial • Amarillo, TX

5d • Hybrid

About The Position

Our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients. The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request. In this role, you will be the first point of contact for our customers and reply to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed.

Requirements

• High School Diploma or GED from an accredited institution required/some college preferred.
• Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.
• Proven customer service or call center experience preferred.
• Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
• Advanced computer knowledge.
• Proficient with MS Office and strong professional typing skills required.
• Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.

Responsibilities

• Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
• Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
• Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
• Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Benefits

• Medical, dental and vision insurance plans
• Mental health support
• Wellness initiatives
• Retirement benefits options
• 401(k) Plan with a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay
• Employee Assistance Program (Confidential counseling services and resources)
• Matching charitable donations (up to $5,000)
• Volunteer Time Off (up to 16 hours annually)
• Paid Time Off (at least 24 days)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED